Customer Service
We're here to help.
At Gala Home, we believe excellent service is just as important as beautiful products. If you have a question, concern, or need a hand with anything -from orders to product care - we’re just a message away.
FAQs
Before reaching out, you may want to browse our Frequently Asked Questions. We cover common queries like:
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Shipping & delivery times
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Returns & exchanges
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Product care tips
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Gifting and custom orders
Shipping
We aim to dispatch all orders within 1–2 business days. You'll receive a confirmation email with tracking info once your item is on its way. For full details, visit our Shipping Policy.
Returns
We want you to love every piece. If something’s not quite right, we accept returns within 14 days of delivery. Items must be unused and in their original packaging. View our Returns Policy for full terms.
Product Care
We handpick pieces made to last. For care instructions specific to your purchase, please refer to the product description or reach out to us - we’re happy to guide you.
Still Need Help?
Contact our team - we’re real people who love helping customers create beautiful spaces.
Phone: 06 878 2202
Email: hello@galahome.co.nz
Hours: Mon–Fri, 9am–5pm NZT